Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Slot Site gambling services offered via the website site-slots.com (the "Website"). By opening an account, using the Website or placing any wager, you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective from 6 November 2025 and replace all prior versions.

Definitions

In these Terms, unless the context requires otherwise:

Operator means the limited liability company registered in Malta or Guernsey that holds UK Gambling Commission remote operating licence number 39326 and operates Slot Site via site-slots.com.
Website means the online gambling platform accessible at site-slots.com, including all pages branded as Slot Site.
User or you means any person who accesses the Website, whether or not that person has created an account.
Player means a User who has successfully registered an account with the Operator and is permitted to place wagers using the Website.
Account means the personal online account opened by a Player on the Website for the purpose of participating in gambling services and managing funds.
Bet or Wager means any sum of money staked by a Player on the outcome of a game or event offered on the Website, including spins on slot games and any other casino product.
Game means any gambling product made available on the Website, including slot games, table games, live casino games and any other remote gambling product.
Bonus means any promotional reward (including bonus funds, free spins, free bets, cashbacks or similar incentives) credited by the Operator to a Player's Account subject to specific terms and wagering requirements.
Bonus Funds means any non-withdrawable balance associated with a Bonus, which may be converted into withdrawable cash only after full satisfaction of the applicable wagering requirements.
Real Money Balance means the cash funds deposited by you or won from wagering with Real Money that are not subject to any wagering requirements.
Wagering Requirements means the number of times Bonus Funds and/or deposit amounts must be wagered before associated winnings may be withdrawn, as specified in the relevant promotion.
GAMSTOP means the UK national online self-exclusion scheme for remote gambling operators licensed by the UK Gambling Commission.
ADR Entity means the alternative dispute resolution provider appointed by the Operator (currently described as eCOGRA or IBAS, as set out on the Website) to handle disputes that cannot be resolved through the Operator's internal complaints process.
UKGC means the UK Gambling Commission, the regulator responsible for licensing and supervising the Operator's gambling activities for players in Great Britain.

Account Registration

Eligibility and Age Verification

Age requirement: You must be at least 18 years old and legally permitted to gamble in the United Kingdom to open an Account and use the gambling services on Slot Site via site-slots.com. The Operator will perform age verification checks using third-party data sources and may request documents such as a passport, national ID card, or driving licence before you can deposit, wager or withdraw.
Location and jurisdiction: Access to real-money gambling on the Website is intended only for players located in the United Kingdom. The Operator may use geo-location tools and other checks to verify your location. You must not use VPNs, proxies or any technical means to disguise or misrepresent your true location.

Registration Process and KYC

Account set-up: To register, you must complete the online sign-up form, providing accurate information including your full name, date of birth, residential address, email address and any other details requested. You may be required to verify your email address and/or mobile number as part of the registration process.
Know Your Customer (KYC): The Operator is required under UK anti-money laundering and counter-terrorist financing regulations to verify your identity, address, source of funds and, where applicable, affordability. You agree to provide clear copies of requested documents (for example, photo ID, proof of address less than 3 months old, proof of payment method, evidence of source of funds) promptly upon request.
Account approval and restrictions: Until verification is complete, the Operator may restrict or block deposits, wagering and withdrawals. The Operator may refuse to open an Account or close an existing Account if you fail verification, fail affordability checks, appear on sanctions lists, or if such action is required by law or regulation.

User Obligations and Account Security

Accuracy of data: You are responsible for ensuring that all registration and profile information is complete, true and kept up to date. You must notify the Operator via the contact options provided on the Website if your details change. The Operator may request evidence of updated information at any time.
Password and access security: You must keep your login details (username, password and any security information) confidential and must not share them with any other person. Any activity carried out under your Account using the correct login details will be treated as having been carried out by you. You must inform the Operator immediately if you suspect that your Account has been compromised.
Single account policy: Each Player may hold only one Account for Slot Site on site-slots.com. Duplicate accounts may be closed, and any Bonuses associated with such accounts may be cancelled. Real Money balances will be handled in accordance with these Terms and applicable UK regulations.
Prohibited uses: You must not register on behalf of another person, transfer your Account, allow any third party to use your Account, or use the Website for any unlawful, fraudulent or unauthorised purpose, including money laundering or the funding of terrorism.

Betting & Gameplay Rules

Placing Bets and Game Rules

Game-specific rules: Each Game available on Slot Site through site-slots.com is governed by its own rules and paytables published on the Website or within the Game client. By placing a Bet, you confirm that you have read and understood the applicable Game rules.
Minimum and maximum stakes: Each Game has its own minimum and maximum Bet limits, which are displayed within the Game interface. You must ensure that any Bet you place complies with these limits. The Operator may adjust stake limits or introduce additional limits (for example, daily or monthly spend limits) for regulatory or risk-management reasons.
Bet confirmation: A Bet is deemed placed and accepted when it is confirmed by the Website and appears in the relevant Game history or Account history. If a Bet is not confirmed due to a technical error, it is not valid and no winnings will be payable in respect of it.

Cancellation, Errors and Malfunctions

Bet cancellation: Once confirmed, Bets generally cannot be cancelled or modified by you. In limited circumstances, and always in line with UKGC standards, the Operator may void or cancel Bets (for example, in case of manifest error, malfunction, or a breach of these Terms).
Obvious errors: If a Bet is accepted at odds or paytables that are clearly incorrect or if a Game behaves in a way that is obviously inconsistent with its rules due to a technical failure or misconfiguration, the Bet may be voided and, where appropriate, stakes will be returned to your Real Money Balance. Any winnings obtained from such erroneous Bets may be cancelled.
Technical failures: In the event of a disconnection or system failure after a Bet has been placed, the outcome recorded by the Operator's systems and/or the Game provider's systems will be decisive. If a Game round cannot be completed, the Operator will either restore the Game to the state immediately before the failure or refund the Bet in accordance with the Game rules and applicable regulation.

Conduct, Fair Play and Live Features

Fair play: You must not engage in collusion, use automated betting tools, exploit software bugs, use unfair strategies or otherwise attempt to gain an unfair advantage. The Operator may suspend or close Accounts where it reasonably suspects such behaviour and may withhold or void winnings subject to applicable law and regulatory guidance.
Live casino and chat: Where live casino games or chat features are available, you must behave respectfully towards dealers, staff and other players. Abusive, discriminatory, threatening, obscene, inflammatory or otherwise inappropriate language, as well as spam, advertising or solicitation, is strictly prohibited. The Operator may mute, restrict or terminate chat access, and may close your Account in serious cases.
Game providers: Many Games are supplied by third-party providers. The rules, return-to-player ("RTP") percentages and outcomes are determined by certified random number generators (RNGs) or live game systems. The Operator is responsible for providing access to these Games but is not responsible for errors caused solely by third-party systems, subject always to your statutory rights and these Terms.

Bonus Terms

Bonus Eligibility and Activation

Offer availability: Bonuses and promotions offered on Slot Site via site-slots.com are subject to specific terms published on the promotions pages and/or within individual offer communications. Some offers may be available only to new players or to selected existing players based on responsible gambling and risk criteria.
Activation conditions: To activate a Bonus, you may be required to opt in, enter a bonus code, or make a qualifying deposit or Bet. The relevant conditions, including any minimum deposit, will be clearly stated in the promotional terms. Failure to meet these conditions will result in the Bonus not being credited.

Wagering Requirements and Time Limits

Wagering requirements: Bonus Funds and any winnings derived from them are subject to Wagering Requirements, which will be specified for each promotion (for example, 30x the Bonus amount, 30x the deposit plus Bonus, or another requirement). Until these requirements are met, Bonus Funds and related winnings are not withdrawable.
Game contribution: Different Games may contribute differently towards Wagering Requirements. Typically, most slot games will contribute 100%, while table games, live casino or certain low-risk bets may contribute a lower percentage or be excluded entirely. The specific contribution rules for each promotion will be set out in the promotional terms.
Timeframes: Bonuses are subject to expiry. Unless otherwise stated, Bonuses and associated Wagering Requirements must be completed within the timeframe indicated in the promotion (for example, within 7, 14 or 30 days from the date of credit in 2025). Unused Bonuses and any associated winnings that do not meet the Wagering Requirements within the stated period may be forfeited.

Prohibited Actions and Bonus Abuse

Restricted play: Certain Games or bet types may be excluded from Bonus play or may be restricted while Wagering Requirements are outstanding. This may include, for example, jackpot games, some high-RTP slots, or certain table games. Any such restrictions will be indicated in the promotion or in the general bonus rules.
Irregular play: The Operator may treat the following as "irregular play" and take action, including forfeiture of Bonuses and winnings, where reasonably justified: placing equal, zero or low margin bets, using bonus funds to progress through game stages and then using cash stakes to exploit bonus-free play, collusion, or any other behaviour that breaches the spirit of a promotion.
Maximum bet while wagering: There may be a maximum allowed stake per spin, round or Bet while a Bonus is active (for example, a maximum of a specified amount in GBP). Stakes above the stated maximum while meeting Wagering Requirements may lead to forfeiture of the Bonus and any related winnings, as set out in the promotion.

Combination of Promotions and Changes

Non-combination rule: Bonuses and promotions cannot generally be combined unless expressly permitted in the applicable promotional terms. Where multiple Bonuses are active, the Operator may apply them in a defined order, and some Bonuses may be cancelled when a new Bonus is activated.
Real Money priority: Unless stated otherwise, your Real Money Balance will usually be used before Bonus Funds when placing Bets. Where both balances are used, withdrawals may not be permitted until all relevant Wagering Requirements have been completed or the Bonus has been forfeited.
Bonus removal: You may request that an active Bonus be removed, but you will lose any Bonus Funds and associated winnings that have not yet met the Wagering Requirements. The Operator may remove or adjust Bonuses where necessary to comply with UKGC rules, protect players, or correct obvious errors.

Payments & Withdrawals

Deposit Methods and Limits

Payment options: The Website may support deposits via debit cards, selected e-wallets, bank transfers and, where lawfully offered for UK players in 2025, certain digital or crypto-based payment methods. The available options, along with any applicable fees, minimum and maximum deposit amounts, will be displayed in the cashier section of the Website.
Funding and ownership: You may deposit only from payment instruments held in your own name. The Operator may request evidence (such as a bank statement or e-wallet screenshot) to confirm ownership of the payment method and may decline or reverse deposits if it cannot be verified.
Limits and controls: The Operator may impose transaction limits, daily or monthly deposit limits and other controls for regulatory, security and responsible gambling reasons. You may also set your own deposit limits through the responsible gambling tools provided on the Website.

Withdrawals, Processing Times and Fees

Withdrawal procedure: Withdrawals are normally processed via the same method used to deposit, where feasible. You may be required to complete identity, address, payment method and source-of-funds verification before the Operator can process a withdrawal. Pending withdrawals may be reversed to your Account balance where permitted by regulation and the Website settings.
Processing times: The Operator endeavours to review and process withdrawal requests within a reasonable timeframe (for example, within a few business days), but actual receipt of funds will depend on your chosen payment provider. Any indicative processing times displayed in the cashier are estimates only and may be affected by additional checks.
Fees and currency: The primary operating currency for UK players is GBP (£). The Operator may apply reasonable fees for specific withdrawal methods or for currency conversion, where applicable, and such fees will be shown in the cashier or notified to you before confirming your transaction.

Refunds, Chargebacks and Bonus Funds

Refunds of deposits and Bets: Deposits and Bets are normally final. The Operator is not obliged to refund any deposit or Bet that has been validly placed. In exceptional circumstances (for example, technical errors leading to voided Bets), the Operator may credit or refund affected stakes to your Real Money Balance in a manner consistent with UKGC guidance.
Bonus-related withdrawals: Withdrawals involving Bonus Funds or winnings derived from Bonus Funds are subject to full satisfaction of the applicable Wagering Requirements and any other conditions set out in the offer. If those conditions are not met, Bonus Funds and linked winnings may be forfeited and removed from your Account before a withdrawal is processed.
Chargebacks and unpaid debts: You agree not to make chargeback requests or reverse payments without a valid legal basis. The Operator may suspend or close your Account, withhold withdrawals and recover any outstanding debts (including costs) if chargebacks occur or if deposits are reversed.

Player Funds Protection

Segregation of funds: Player funds are held in a separate account from the Operator's business accounts in accordance with the UKGC's "medium" level of player funds protection as of 2025. This means that, although the Operator keeps internal records and uses separate accounts to manage player funds, your money may not be fully protected in the event of insolvency.
Information on the Website: Further information about how your funds are protected is provided on the Website and on the UKGC's official site. By using Slot Site via site-slots.com, you acknowledge and accept the level of protection that applies to your funds.

Limitation of Liability

Operator's Obligations

Fairness and integrity: The Operator is licensed and regulated by the UKGC under remote gambling licence number 39326 to provide online casino services to players in Great Britain. It is committed to ensuring that Games are operated fairly, that certified RNGs and approved live casino solutions are used, and that results are determined in accordance with published rules and applicable regulations.
Accuracy of information: The Operator takes reasonable steps to keep information on the Website accurate and up to date. However, typographical errors, omissions or technical inaccuracies may occur, and the Operator may correct such issues without notice.

Exclusions and Limitations

Technical and network issues: To the extent permitted by law, the Operator is not liable for any loss or damage arising from interruptions, delays, failures or malfunctions of software, hardware, systems, networks, data transmission or communications, including failures caused by third-party providers, internet service providers or your equipment.
Indirect losses: The Operator is not liable for any indirect, consequential, incidental or special damages, loss of profits, loss of data, or business interruption, even if it has been advised of the possibility of such damages, except where such limitation is prohibited by law.
Maximum liability: Subject to your statutory rights and the section below, the Operator's total liability to you arising out of or in connection with any Bet, Game or use of the Website is limited to the amount of the relevant Bet or, where a series of related Bets is concerned, the total Real Money stakes placed by you in respect of the event or Game to which the liability relates. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Intellectual Property Rights

Ownership and Licence

Website content: All intellectual property rights in and to the Website, including all text, graphics, logos, icons, images, audio clips, video clips, software, code and other materials, are owned by the Operator, its group companies or its licensors and are protected by copyright, trade mark and other applicable laws.
Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content for personal, non-commercial entertainment purposes only and strictly in accordance with these Terms.

Prohibited Uses

No unauthorised copying: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, publish, licence or create derivative works from any part of the Website or its software without the prior written consent of the Operator or its licensors, except where expressly permitted by applicable law.
No unauthorised access: You must not access or attempt to access the Website's code, underlying systems, non-public areas or technical interfaces other than through the standard user interface provided. Any unauthorised interference with the Website's security or operation may lead to civil or criminal proceedings and the closure of your Account.
Third-party marks: Third-party names, logos and trade marks displayed on the Website (including those of payment providers, game suppliers and regulatory bodies such as the UKGC and GAMSTOP) are used with permission and remain the property of their respective owners.

Privacy & Data Protection

Privacy policy: The Operator processes your personal data in accordance with its Privacy Policy, which forms part of these Terms and is available on the Website. The Privacy Policy explains what data is collected, how it is used, with whom it may be shared, the legal bases for processing, and your rights under applicable data protection laws.
Applicable laws: Personal data is processed in line with UK data protection legislation in force in 2025, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using Slot Site via site-slots.com, you consent to such processing, to the extent that consent is required, and you acknowledge that further processing may be necessary to comply with legal and regulatory obligations.
Security and retention: The Operator takes appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage and retains data only for as long as necessary for the purposes set out in the Privacy Policy and to comply with legal retention requirements.

Changes to Terms

Updates and Notifications

Right to amend: The Operator may modify these Terms from time to time to reflect changes in law, regulatory requirements, industry practice, product changes or for other valid business reasons. The version posted on the Website at any given time sets out the current Terms applicable to your use of Slot Site via site-slots.com.
Notice of changes: Material changes will, where reasonably practicable, be notified to you in advance by means such as on-site banners, pop-up messages upon login, and/or email to the address associated with your Account. The notification will indicate the effective date of the updated Terms, which will normally be no earlier than the notification date in 2025.

Your Acceptance of Changes

Continued use: By continuing to use the Website, placing Bets or keeping your Account open after the updated Terms take effect, you are deemed to have accepted the revised Terms.
Right to stop using the Website: If you do not agree to any change, you must immediately stop using the Website, cease placing Bets and close your Account in accordance with the "Termination & Suspension" section. In such circumstances, you may withdraw any remaining Real Money Balance, subject to verification and applicable law.

Termination & Suspension

Termination by You

Account closure: You may close your Account at any time by using the tools provided on the Website (where available) or by contacting customer support via live chat or email as described in the contact section of the Website. Before closing your Account, you should withdraw any Real Money Balance, subject to verification procedures.
Self-exclusion: If you experience or risk experiencing gambling-related harm, you can use the self-exclusion tools provided on the Website and are strongly encouraged to register with GAMSTOP, which will self-exclude you from all participating UKGC-licensed operators, including Slot Site on site-slots.com, for a chosen period in line with GAMSTOP rules.

Suspension and Closure by the Operator

Grounds for action: The Operator may suspend or close your Account, restrict access to all or part of the Website, withhold Bonuses or winnings, and/or cancel Bets where it reasonably believes that: (i) you have breached these Terms; (ii) you are underage or have provided false or misleading information; (iii) you are involved in fraud, collusion, money laundering, terrorist financing or other criminal activity; (iv) you have engaged in bonus abuse or irregular play; (v) required verification or affordability checks cannot be completed; (vi) you pose a material responsible gambling risk; or (vii) such action is required by law, regulation or a regulatory authority.
Investigations: During an investigation into potential breaches or risks, your Account may be temporarily suspended. During suspension, you may not place Bets or request withdrawals, though the Operator will handle any existing Real Money balances in accordance with applicable law and regulatory guidance.

Effect of Termination and Funds

Real Money balances: Upon closure (whether by you or by the Operator), any remaining Real Money Balance will normally be returned to you, subject to completion of verification checks and any legal or regulatory restrictions (for example, where funds are suspected to be linked to criminal activity or where law enforcement has requested a freeze).
Bonuses and pending Bets: On closure of your Account, all active Bonuses, Bonus Funds and associated winnings that have not satisfied the relevant Wagering Requirements may be forfeited. Pending Bets may be settled or voided depending on the circumstances and applicable rules, and any resulting Real Money returns will be processed accordingly.
Notification: Where permitted by law and regulation, the Operator will notify you of the suspension or closure of your Account and, where appropriate, the reasons for such action. However, it may be prohibited from providing detailed information in certain circumstances (for example, where AML or other regulatory investigations are ongoing).

Governing Law & Jurisdiction

Applicable Law

Law of England and Wales: These Terms, their subject matter and formation, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with your use of Slot Site via site-slots.com, are governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution and ADR

Internal complaints process: If you have a complaint, you should first contact customer support via the methods specified on the Website. The Operator will review and respond to complaints in a fair and timely manner, generally within the timeframes indicated in its complaints procedure in 2025.
ADR escalation: If your complaint cannot be resolved to your satisfaction and relates to gambling, you may refer the dispute to the independent ADR Entity appointed by the Operator (currently described on the Website as eCOGRA or IBAS, subject to confirmation on the Website). The ADR service is free of charge to you and will consider your complaint in line with its own rules and UKGC requirements.
Court proceedings: Without prejudice to your right to refer disputes to ADR, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms or their subject matter.

Contact Information

Website and general contact: The gambling services for Slot Site are provided via the Website at https://site-slots.com. Current contact options, including live chat and email, are set out on the "Help" or "Contact Us" pages of the Website.
Customer support: As of 2025, customer service is available primarily via live chat and email. Live chat is generally available between 08:00 and 00:00 GMT, with a message facility operated by a bot outside these hours. No telephone support is provided, and no specific support email address or phone number is specified in the data available for this document; please refer to the Website for the latest details.
Registered and mailing address: The Operator is a limited liability company registered in Malta or Guernsey. The precise registered office and mailing address are not specified in the data available for this document. The current legal and contact address details, including company registration particulars and any regional offices, are published on the Website and/or within its regulatory disclosures, and you should refer to those disclosures for the most up-to-date information.
Regulatory information: The Operator holds UKGC remote gambling licence number 39326 for the provision of remote casino services to players in Great Britain and is fully integrated with GAMSTOP. Details of the licence, player funds protection level (medium protection) and the appointed ADR Entity (eCOGRA or IBAS, as applicable) are available on the Website and, where relevant, on the UKGC and ADR providers' official sites.