Responsible Gaming

Responsible gaming at Slot Site on site-slots.com means enjoying slots and casino games as a form of leisure, within limits that you can afford and control. Gambling should never be a way to solve financial difficulties, manage stress, or replace everyday responsibilities.

Slot Site on site-slots.com is operated under a remote gambling licence issued by the UK Gambling Commission (licence number 39326, status active as of 2025). As a UK-facing operator, we must comply with strict social responsibility rules, including tools that help you stay in control and systems to identify and support players who may be at risk.

This page explains how to recognise risks, set limits, pause or exclude yourself from play, and access independent help. Our customer support and responsible gambling teams are available via live chat and secure messaging to assist you in applying any of these tools and to answer questions about safer gambling. The information here is for guidance only and does not replace the full Terms and Conditions of site-slots.com or any legal advice.

All customers must be 18+ and located in the United Kingdom when playing on Slot Site at site-slots.com. Please read this page carefully and use the tools that best fit your circumstances.

Risk Awareness

Gambling involves risk. For most people, playing on Slot Site at site-slots.com is occasional entertainment. For some, it can become harmful. Recognising early warning signs allows you to act before problems grow. You may be at risk of gambling-related harm if you notice some of the following:

Spending more time or money on slots and casino games than you originally planned, especially late at night or every day.
Thinking frequently about gambling when you are not playing, planning how to fund your next session, or feeling restless when you cannot log in.
Chasing losses by increasing your stake size or deposit amounts to "win back" money you have lost.
Hiding or minimising your gambling from family, friends, or colleagues, or feeling guilty or ashamed about how much you play.
Using gambling to escape from stress, loneliness, conflict, depression, or other emotional difficulties.
Borrowing money, using overdrafts or credit meant for other purposes, or missing bills or rent to fund deposits.
Ignoring responsibilities at work, study, or home because of gambling or because you are tired after long sessions.

You do not need to experience all of these signs for gambling to be causing harm. Even one or two may indicate that you should take action, such as setting stricter limits, using a break or self-exclusion, or speaking to a support service.

Quick Self-Assessment

Read the statements below and answer "yes" or "no" honestly. Consider your experience on Slot Site at site-slots.com and on any other gambling sites:

In the last 12 months, have you spent more time or money gambling than you can comfortably afford?
Do you ever gamble to escape from problems, difficult feelings, or to improve your mood?
Have you chased losses by returning to play quickly or increasing your stakes to recover money?
Have you ever lied to people close to you about how much you gamble or how much you have lost?
Have your gambling activities caused financial pressure, arguments, or impacted your work or studies?
Have you tried to cut down or stop gambling, but found it difficult?

If you answered "yes" to one or more of these questions, consider using the tools described below, speaking to our support team, and contacting one of the independent organisations listed in the Support Resources section.

Limits & Tools

Slot Site at site-slots.com provides a range of practical tools to help you stay in control of your gambling. You can adjust these at any time in line with UK Gambling Commission rules, but some changes may not take effect immediately (for example, increases to limits may have a 24-hour cooling-off period).

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits allow you to set a maximum amount you can deposit to your Slot Site account over a chosen period. We strongly recommend setting limits from your first visit and reviewing them regularly as your circumstances change.

Where to find deposit limits: After logging in at site-slots.com, go to "My Account" > "Responsible Gambling" or "Safer Gambling Tools". Select the "Deposit Limits" option.
Choosing your limits: You can typically set separate limits for daily, weekly, and monthly periods. Consider your income, essential expenses, and savings, and then choose an amount that you could lose without affecting your bills or financial obligations.
Entering the numbers: In the respective fields (e.g. "Daily limit", "Weekly limit", "Monthly limit"), type the maximum amount in GBP (e.g. "£20" per day, "£50" per week, "£100" per month). Confirm your choice by selecting "Save" or "Confirm Limit".
Effect of changes: Reducing your limit usually applies immediately or very quickly. Increasing a limit will typically be subject to a cooling-off period (often 24 hours or more), during which your existing lower limit remains in force. This delay is required by UKGC rules to encourage considered decisions.

Deposit limits are a simple way to manage risk. If you find you are frequently hitting your limit, consider reducing it, taking a break, or seeking support.

Time Spent Limits and Session Reminders

Time-based tools help you keep track of how long you are playing so that sessions remain manageable. On Slot Site at site-slots.com you may see options such as session timers and reality checks.

Session timers: In "My Account" > "Responsible Gambling", choose a maximum session length (for example, 30, 60, or 120 minutes). Once the set time passes, you will receive a reminder and may be automatically logged out or prompted to confirm if you wish to continue. We advise using shorter sessions and taking breaks.
Reality checks: You can enable pop-up reminders at fixed intervals (for example, every 20 or 30 minutes). These messages show how long you have been playing and your net result, encouraging you to reflect and decide whether to stop, withdraw, or continue.

Short Breaks ("Time-Out")

If you need a pause from Slot Site but do not require a long self-exclusion, a Time-Out allows you to block access for a short period.

How to enable a Time-Out: Log in and visit "My Account" > "Responsible Gambling" > "Time-Out" or a similarly named section.
Select the duration: Choose a break period (for example, 24 hours, 48 hours, or 72 hours). You may also see options up to 30 days.
Confirm your choice: Read the information explaining that you will not be able to log in or deposit during the selected period. Confirm by clicking "Activate Time-Out". The Time-Out usually takes effect immediately.
During the Time-Out: You will be unable to access games or make deposits. You may be able to log in only to withdraw funds or view account information, depending on the specific configuration and regulatory requirements.

Time-Outs are best used when you notice increased play, emotional gambling, or when you simply want to reset your playing habits without closing your account long term.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel that gambling has become problematic or that they are at high risk. It is a formal agreement between you and Slot Site at site-slots.com that we will block your access to our services for a significant period.

How to Apply Self-Exclusion

Access the self-exclusion menu: Log in to your account at site-slots.com and go to "My Account" > "Responsible Gambling" > "Self-Exclusion". You can also contact live chat and request guidance.
Choose the exclusion period: You will be able to select a minimum period (typically from 6 months) up to several years, and may have the option of a lifetime self-exclusion from Slot Site.
Read the conditions: Before confirming, carefully review the information explaining that you will not be able to access your account for the chosen period and that early reactivation is not permitted under UKGC rules.
Confirm your decision: Tick the required confirmations (for example, acknowledging that you understand the consequences) and click "Confirm Self-Exclusion". We may send a confirmation email summarising the agreed terms.

Consequences of Self-Exclusion

Account access: Once self-exclusion is activated, you will not be able to log in for gambling purposes on Slot Site at site-slots.com for the duration of the exclusion.
Deposits and play: You will not be permitted to make deposits or place bets. We will take reasonable steps to prevent marketing communication related to gambling during the self-exclusion period.
Withdrawals and balances: We will attempt to process any remaining withdrawable balance in accordance with our Terms and Conditions and UK regulations. In some cases, you may need to contact support to arrange withdrawal of remaining funds. Bonus balances and unused bonus features may be cancelled, in line with the bonus terms.
Reactivation: At the end of the self-exclusion period, your account will not usually reopen automatically. If you wish to return, you must contact us and go through a reactivation process, which may include a 24-hour or longer cooling-off period and additional suitability checks.

Self-exclusion is designed to protect you, but it relies on you providing accurate personal information and not creating new accounts in breach of the agreement. We implement checks to detect and prevent such attempts, but no system is infallible.

GAMSTOP - Multi-Operator Self-Exclusion

Because Slot Site at site-slots.com is licensed by the UK Gambling Commission, we are required to participate in the national self-exclusion scheme GAMSTOP. GAMSTOP allows you to self-exclude from most online gambling sites licensed in Great Britain with a single registration.

How it works: Visit www.gamstop.co.uk and register using accurate personal details. Once your registration is confirmed, all participating UK-licensed operators, including site-slots.com, must take reasonable steps to prevent you from using their services.
Duration: You can generally choose exclusion periods such as 6 months, 1 year, or 5 years. During this time, you should not attempt to open new gambling accounts.
Combined protection: For maximum protection, consider combining GAMSTOP registration with self-exclusion on Slot Site and device or website blocking software.

If you need assistance with any self-exclusion option, contact our support team via live chat or secure message.

Support Resources

Independent support and professional advice are essential for anyone affected by gambling-related harm. In addition to the tools available on Slot Site at site-slots.com, we strongly encourage you to use the confidential services listed below. These organisations are independent from us and provide free or low-cost help.

Local Support in the United Kingdom

National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles) 24 hours a day, 7 days a week. Trained advisers offer confidential support, information, and referrals. Primary language is English; translation or relay services may be available on request.
GamCare Online Services: Live chat, forums, and structured online programmes are available via gamcare.org.uk. These services provide peer support and moderated spaces for people affected by their own or someone else's gambling.
BeGambleAware: Visit begambleaware.org for information, self-help tools, and links to treatment services commissioned by GambleAware and the NHS. Content is primarily in English and is tailored to the UK.
NHS Specialist Services: The National Health Service offers free gambling treatment clinics in parts of England and other UK nations. Speak to your GP or visit nhs.uk for referral information.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Gambling Therapy offers online support and multilingual resources globally, including forums and live chat moderated by professionals. Gamblers Anonymous provides peer-led meetings for people who wish to stop gambling; schedules and formats vary by country.

Self-Exclusion Schemes by Country

United Kingdom - GAMSTOP: As noted above, GAMSTOP (gamstop.co.uk) is the national online self-exclusion scheme for Great Britain. Slot Site at site-slots.com is fully integrated with GAMSTOP and must block access to registered individuals.
Spain - RGIAJ: Spain operates the Registro General de Interdicciones de Acceso al Juego (RGIAJ)ordenacionjuego.es.

Other jurisdictions: Many countries now offer national or regional self-exclusion schemes. If you reside outside the UK, please check your local regulator's website for details and use these in addition to the tools we provide.

Blocking Software and Apps

Gamban: A paid application that blocks access to gambling websites and apps across multiple devices. See gamban.com for details.

BetBlocker: A free tool that offers device-level blocking of gambling content. For more information, visit betblocker.org.

Additional controls: Many internet service providers and mobile operators offer content filters and parental controls that can block gambling sites.

Using blocking software alongside self-exclusion (both with Slot Site and GAMSTOP) significantly reduces the risk of impulsive gambling.

Family Support Resources

Gambling-related harm often affects family and friends. Many organisations offer dedicated support for affected others, including confidential counselling, online forums, and helplines. Examples include the family services available through GamCare and Gambling Therapy, as well as groups similar to Gam-Anon. These resources can help you understand gambling addiction, set boundaries, and look after your own wellbeing.

All of the services mentioned above maintain strict confidentiality within their own policies. They are independent from Slot Site at site-slots.com. We encourage you to contact them early if you are worried about your own gambling or about someone close to you.

Help for Family

If you are concerned that a family member or friend is experiencing gambling problems on Slot Site at site-slots.com or elsewhere, you are not alone and support is available. It can be difficult to start a conversation, but early, calm discussions and clear boundaries can make a significant difference.

How to Talk to Someone About Their Gambling

Choose an appropriate time: Speak when the person is sober, calm, and not currently gambling or focused on chasing losses.

Use non-judgemental language: Focus on how their behaviour affects you, using "I" statements (such as "I feel worried when...") rather than accusations ("You always..." or "You never...").

Prepare specific examples: Mention concrete situations (missed bills, arguments, secrecy) to help them see the impact, rather than general criticism.

Encourage, do not coerce: Offer information about support options (such as GamCare, Gambling Therapy, GAMSTOP, or self-exclusion on Slot Site) and encourage them to seek help, but avoid ultimatums unless necessary for safety.

Set boundaries: Be clear about what you can and cannot do, for example not lending money for gambling or covering debts caused by gambling.

Support Groups and Resources for Families

GamCare family support: GamCare provides support for affected others through its helpline, live chat, and online services at gamcare.org.uk.

Gambling Therapy - affected others: At gamblingtherapy.org you can find forums and groups specifically for family and friends.

Peer support groups: Peer-led groups similar to Gam-Anon offer meetings (in person or online) for relatives and friends of people with a gambling problem. Check local listings via gamblersanonymous.org and related sites.

Recommended Next Steps

Seek professional help: Encourage the person to speak to their GP, a psychotherapist, or a counsellor experienced in gambling harms. In the UK, the NHS and partner organisations provide confidential, free treatment services in many areas.

Look after yourself: Consider counselling or support for yourself, even if the person affected is not yet ready to change. Your wellbeing is important.

Use practical protections: Where appropriate, encourage the individual to self-exclude from Slot Site, register with GAMSTOP, and install blocking software on shared devices.

In emergencies: If you believe someone is at immediate risk of harm (for example, due to suicidal thoughts or threats), contact emergency services or crisis helplines without delay.

Operator's Commitment

Slot Site at site-slots.com is committed to meeting and exceeding the social responsibility standards set by the UK Gambling Commission. Our approach combines automated monitoring, manual review, and staff training to identify and support customers who may be experiencing gambling-related harm.

Internal Risk-Check Procedures

Behavioural monitoring: We use systems to monitor patterns such as frequent deposits, increasing stakes, long sessions without breaks, repeated attempts to reverse withdrawals, and use of multiple payment methods. These indicators help us identify potential risk but do not involve any assessment of your financial creditworthiness.

Affordability and source-of-funds checks: Where required by regulation or internal policy, we may request information to ensure that your level of gambling is affordable and not causing harm. We aim to make these checks proportionate and respectful.

Automated alerts and human review: When certain thresholds or patterns are reached, our systems generate alerts. Trained safer gambling staff review these alerts and decide what action, if any, is appropriate.

Customer communication: Actions may include sending safer gambling messages, offering or imposing limits, recommending Time-Out or self-exclusion, or in serious cases restricting or closing the account to protect you.

Player funds are held with a medium level of protection, as defined by the UK Gambling Commission. This means that customer funds are kept in a separate account from the company's working capital, but in the event of insolvency, some or all funds may not be returned. For further details, please refer to the "Protection of Customer Funds" information on site-slots.com.

When We May Contact You

Our support or safer gambling teams may proactively contact you if we identify patterns that suggest an increased risk of harm. Examples include:

A sudden and significant increase in your deposit amounts or frequency of deposits.

Extended playing sessions without breaks, especially if combined with losses or chasing behaviour.

Repeated use of overdrafts or declined deposits that may indicate financial stress.

Multiple attempts to reverse withdrawals, or contacting support to request exceptions to limits or self-exclusion.

Contact may be made through in-account messages, email, or live chat. During such interactions, we may:

Discuss your gambling activity and offer information about safer gambling tools.

Encourage or apply deposit or loss limits where appropriate.

Recommend a Time-Out, self-exclusion, or contact with an independent support organisation.

We may, in line with UKGC rules and our Terms and Conditions, decline to remove or relax limits and may restrict or close accounts where necessary to protect customers or comply with our licence conditions. Disputes that cannot be resolved internally may be referred to an independent Alternative Dispute Resolution (ADR) body such as eCOGRA or IBAS, as detailed in our complaints procedure.

Updates

Responsible gambling standards and regulatory guidance continue to evolve. To ensure ongoing compliance and best practice, Slot Site at site-slots.com reviews this Responsible Gaming page regularly.

Notification of changes: Material updates to our responsible gambling tools or policies may be communicated via on-site banners, pop-up messages when you log in, or by email to your registered address. Less significant clarifications may be made without individual notice but will always be reflected on this page.

Where to find the current version: The latest version of this Responsible Gaming information is always available in the footer or help section of site-slots.com. We encourage you to check back periodically, especially if you are using tools such as limits or self-exclusion.

Priority of terms: In the event of any inconsistency between this page and the general Terms and Conditions or specific promotional terms of Slot Site at site-slots.com, the latter will take precedence to the extent permitted by law. However, nothing on this page is intended to reduce the level of protection afforded to you under UK law.

Last updated: 06 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help applying a tool such as a deposit limit or self-exclusion, or wish to provide feedback on our safer gambling measures, please contact us using the channels below.

Responsible Gaming Contact Channels

Live chat: Available via site-slots.com from 08:00 to 00:00 GMT daily. Outside these hours, you can leave a message and we will respond as soon as possible. A mystery-shop assessment in January 2025 showed an average response time of approximately 14 minutes during peak hours.

Secure message / email: You can send a secure message to our support and responsible gambling team via the "Contact Us" or "Help" section when logged in to Slot Site at site-slots.com. Messages are routed to the appropriate department, including the safer gambling team, for confidential handling.

Telephone: As of 2025, Slot Site at site-slots.com does not operate a public telephone support line. All customer and responsible gambling queries are handled via live chat and secure messaging to ensure accurate, documented responses.

We aim to respond to responsible gambling enquiries promptly and to prioritise cases where there may be an immediate risk of harm.

Responsible Gaming Feedback and Support Request Form

You may also use the form below to request support or provide feedback about our responsible gambling measures. This form is for illustration and may be implemented within your account area on site-slots.com.

Full name

Site-slots.com username

Contact email

Subject

Message

I confirm that I am 18+ and consent to Slot Site at site-slots.com processing my information to respond to this responsible gambling enquiry in line with the Privacy Policy.

Please do not include unnecessary financial or medical information in your initial message. If we require additional details, we will ask for them securely. If you are in immediate distress or at risk of harm, we strongly recommend contacting the National Gambling Helpline on 0808 8020 133 or emergency services, as appropriate.