Contact Us

If you need assistance with your account at Slot Site operated via site-slots.com, you can use this secure contact form to reach our customer support team. Please provide your full name, the email address registered to your gaming account (or your preferred messenger ID), and a clear description of your question, technical issue, complaint, or responsible gambling request so that we can assess your enquiry accurately. This channel is suitable for matters relating to registration, deposits and withdrawals, game performance, verification, account limits and self-exclusion, and general feedback. Once submitted, your message is routed to our UK-facing online support operation, which currently provides help via live chat and email only (no telephone helpline is offered as of 2025). During normal service levels we aim to acknowledge most messages within one business day. For faster assistance, you can usually obtain a response by using the live chat function available through the support area on https://site-slots.com, which operates between 08:00 and 00:00 GMT; outside these hours an automated assistant will record your request for the next available team. Recent monitoring in early 2025 indicates an average live chat response time of around 14 minutes during peak evening periods, although this may vary.

Customer service for Slot Site is provided under the remote gambling licence issued by the Gambling Commission of Great Britain (licence number 39326, recorded as active as of January 2025), and we handle all contacts in line with UK regulatory standards. When you contact us, our team may request further information to verify your identity, protect your personal data, and ensure that account access is granted only to the registered customer. If you raise a complaint, we will acknowledge it, investigate it fairly, and aim to provide a clear written outcome within the timescales set out in the complaints policy on site-slots.com. If, after completing our internal complaints process, you remain dissatisfied, you may be able to escalate the dispute free of charge to the independent Alternative Dispute Resolution (ADR) provider named in our terms and conditions (for example eCOGRA or IBAS), in accordance with UKGC requirements. As part of our licensing obligations, player funds are held in a segregated account that provides a medium level of protection as defined by the Gambling Commission; you can request further information about this through this form. Slot Site is fully integrated with GAMSTOP, and our team can explain how multi-operator self-exclusion works, although we cannot override an active GAMSTOP exclusion. This contact form must not be used for emergency situations such as lost or stolen payment cards; in such cases you should contact your bank or card issuer immediately. If you are concerned about your gambling or that of someone close to you, you can also seek confidential support from UK organisations such as BeGambleAware, GamCare, and GAMSTOP. The information on this page reflects our procedures and regulatory status as at 2025 and may be updated; for the most current contact details and processes, please refer to the support and legal information sections on site-slots.com.